ERROR CODE [402]: Payment reversed due to incorrect address and postal code.
If your credit card payment is repeatedly failing due to an incorrect postal code, please ensure that the billing address you input during the ordering process matches the address on the credit card on file. 
For credit card verification purposes, it's essential to enter your billing address exactly as it appears on your credit card statement when placing an order. Double-check the accuracy of the postal code and other billing address details to resolve this issue.

Things to check:
1. Confirm that there are no missing characters or misspellings in the name and address you entered and that the card number you are entering is correct.
2. Make sure the billing address you are entering is the same billing address that is on file with your card provider. If you have recently moved, for example, this information may  be out of date.
3. If your address is on a numbered street, try spelling out the name of your street. For example, enter "123 10th St." as "123 Tenth St."

NOTE: If the error code 402 still persist, we recommend you to contact credit card's service number and verify the exact spelling of your name and address on file.​

All orders are shipped via standard ground shipping, typically taking about 4 to 8 business days for delivery. However, delivery may take longer under certain circumstances, such as holidays, weather delays, and labour strike.
The delivery time also depends on your location:
8 to 10 business days: Saskatchewan & Manitoba
8 to 12 business days: Newfoundland and Labrador, Prince Edward Island, New Brunswick, and Nova Scotia
10 to 15 business days: Yukon, Northwest Territories, and Nunavut

Unfortunately, once the order is placed, you are unable to change the method of payment. However, if your order can still be cancelled, you have the option to cancel the order and then place it again using a different method of payment.​

To cancel your order, simply go to 'Order / Shipping' page on the website or mobile app. Please note that order cancellations can only be done within a certain time range:
1. For orders made Monday to Friday, changes must be made by the upcoming 8:00 am (PST) / 11:00 am (EST).
2. For orders made during the weekend, changes must be made by the following Monday 8:00 am (PST) / 11:00 am (EST).

PV, or Point Value, cannot be directly redeemed as merchandise.
Instead, PV serves the purpose of determining commission payouts. When your Personal PV (earned from your personal purchases) and Group PV (earned from your downlines' purchases) reach specific thresholds, you become eligible to receive commissions. PV accumulation is essential for commission eligibility and reflects both personal and group activity within the Atomy system.​

To become an Atomy Canada member, you can register on the Atomy Canada website by clicking on "Join Us" and following the instructions provided. 
You will need the sponsor's membership ID and guest password to complete the registration process.
If you do not have the sponsor's membership ID and guest password, please contact Atomy Canada Customer Support Centre via email at atomy_ca@atomypark.com.
We will assist you in the registration process!​

To become a member of Atomy Canada, you must meet the following conditions:
1. Must be 18 years old or older
2. Any resident of Canada**
** Canadian Citizen & Permanent Residents are eligible to upgrade to the Absolute membership & can claim commission

At Atomy Canada, we offer an enhanced membership level called Absolute Membership, which is available exclusively to Canadian citizens or Permanent residents of Canada who initially register as Consumer Membership (regular members).
Here's how you can upgrade to Absolute Membership and qualify for commissions:
1. Visit the 'My Atomy' Page: To initiate the upgrade process, simply navigate to the 'My Atomy > Business Account' page on the Atomy Canada website.
2. Request Verification: To upgrade your account, you must click on "Request Verification" button inside Business Account page
3. Provide Required Documents: Eligible individuals must upload the following documents on the Atomy Canada website: your SIN Document, Government Photo ID, and Personal Checking Bank Document.
Note: Ensure that all required documents display your legal name and match the name in your Atomy profile for a successful upgrade to Absolute Membership.

Commission Payout Schedule: General commissions collected from the 1st to the 15th of the month will be paid on the 15th, while commissions collected between the 16th and the last day of the month will be paid on the last day of the month.

At Atomy Canada, we provide multiple options for tracking your orders to ensure transparency and convenience:
1. Email Notification: Canada Post will send you an email notification once your parcel is dispatched and on its way to you.
2. Website Tracking: Simply visit the Atomy Canada website or use the Atomy Canada mobile app. Click on "Order / Shipping" in the Shopping Mall page.
Additionally, once your order is processed and ready for shipment, you will also receive a tracking email notification.

To update your profile information, simply navigate to the "My Atomy > Personal Account" tab. ​ Please note that some information can be changed and some cannot be changed.
1. Can be modified : Address, Bank information, Password, Phone number, Email address
2. Can NOT be modified: Name, Date of Birth, SIN #
NOTE: Please ensure all information is correct during the first time registration for the future commission payout.

You can check your commission from the Atomy Canada website by following these steps:
1. Log in to your account.
2. Navigate to "My Office > Commission Status > Go to My Commission"

You can obtain the T4A Statement from the 'My Atomy' page on the Atomy website.
Simply navigate to 'My Atomy > Documents > Tax Statement' tab. There you should be able to find and access your T4A Statement.​

You can access details about all Atomy Canada Centres conveniently on our website. There, you'll find essential information such as addresses, phone numbers, and the names of Centre Leaders.
Simply click on "Centre Map" from the homepage.

If your packages were returned to us, it could be due to various reasons such as parcels not being picked up at the post office or incorrect shipping addresses provided.
In such cases, please contact Atomy Canada Customer Support Centre via email at atomy_ca@atomypark.com to receive assistance. Please be aware that there will be a re-send fee of $25 for re-sending returned packages.​

Atomy Canada offers multiple convenient payment options to facilitate your transactions.
We accept payments through Visa Debit, Visa, Mastercard, and Union Pay Credit Card.

ERROR CODE [402]: Payment reversed due to incorrect address and postal code.
If your credit card payment is repeatedly failing due to an incorrect postal code, please ensure that the billing address you input during the ordering process matches the address on the credit card on file. 
For credit card verification purposes, it's essential to enter your billing address exactly as it appears on your credit card statement when placing an order. Double-check the accuracy of the postal code and other billing address details to resolve this issue.

Things to check:
1. Confirm that there are no missing characters or misspellings in the name and address you entered and that the card number you are entering is correct.
2. Make sure the billing address you are entering is the same billing address that is on file with your card provider. If you have recently moved, for example, this information may  be out of date.
3. If your address is on a numbered street, try spelling out the name of your street. For example, enter "123 10th St." as "123 Tenth St."

NOTE: If the error code 402 still persist, we recommend you to contact credit card's service number and verify the exact spelling of your name and address on file.​

Yes, you can update your order details including contact information and shipping address by accessing 'Order / Shipping' page on the website or mobile app.
However, please note that changes to the province and the first 3 letters of the postal code can only be made within a certain time range:
1. For orders made Monday to Friday, changes must be made by the upcoming 8:00 am (PST) / 11:00 am (EST).
2. For orders made during the weekend, changes must be made by the following Monday 8:00 am (PST) / 11:00 am (EST).

Atomy Canada offers free shipping on all orders totaling CAN$120 or more before taxes. Please note that Yukon, Northwest Territories, and Nunavut are exempt from all free shipping.​

All orders are shipped via standard ground shipping, typically taking about 4 to 8 business days for delivery. However, delivery may take longer under certain circumstances, such as holidays, weather delays, and labour strike.
The delivery time also depends on your location:
8 to 10 business days: Saskatchewan & Manitoba
8 to 12 business days: Newfoundland and Labrador, Prince Edward Island, New Brunswick, and Nova Scotia
10 to 15 business days: Yukon, Northwest Territories, and Nunavut

Unfortunately, once the order is placed, you are unable to change the method of payment. However, if your order can still be cancelled, you have the option to cancel the order and then place it again using a different method of payment.​

Unfortunately, once an order has been processed, it is not possible to add, subtract, or combine items within the order. We kindly advise you to review your order details thoroughly before confirming the purchase to avoid any discrepancies.​

Orders placed on weekends and Fridays are processed on the following Monday. All orders are shipped via standard ground shipping, typically with an estimated delivery time of 4 to 8 business days. However, it's important to note that delivery times may vary, especially during holidays or due to weather delays.

Yes, the return deadline is 30 days from the original purchase date. To initiate a return, please fill in Return Request Form, which can be found on the 'User Guide' page and inform Atomy Canada Customer Support at atomy_ca@atomypark.com
Please note that returns cannot be accepted if the product is expired, damaged, or has been used. The product must maintain the same condition as when purchased, including the packaging.​

Line Change only works within 5 days of registration date.
To request a line change, you can directly access through "My Atomy > Business Account" and click "Change" next to the Sponsor ID.
Eligibility criteria include having no purchase record, no accumulated points, and no downline members. Additionally, the ID number must be in sequence from a lower number to a higher number.
NOTE: Line Change request can only be done ONE TIME​

Atomy Sales Closing Date is based on Korean Standard Time (KST).
The sales closing hour for the 15th of the month and the last day of the month is right before midnight (11:59 pm) of that particular day. Please make sure to convert your time to KST.

Atomy prohibits the sale of its products on other websites or blogs.
We prioritize honesty and trustworthiness in our network marketing approach. Your cooperation is essential in maintaining Atomy's integrity as a healthy and honest network marketing company.

​No, once the commission is earned in another country, it must be collected from that country. Commission cannot be transferred to another country.​

Once the order cancellation has been successfully completed, the refund will be credited back to the original credit card used for the purchase. The refund process typically takes approximately 4 to 6 business days until the funds are credited back to your account.​

To cancel your order, simply go to 'Order / Shipping' page on the website or mobile app. Please note that order cancellations can only be done within a certain time range:
1. For orders made Monday to Friday, changes must be made by the upcoming 8:00 am (PST) / 11:00 am (EST).
2. For orders made during the weekend, changes must be made by the following Monday 8:00 am (PST) / 11:00 am (EST).

Yes, Atomy shares one global code, allowing you to collect and accumulate PVs from anywhere Atomy has expanded to.​

PV, or Point Value, cannot be directly redeemed as merchandise.
Instead, PV serves the purpose of determining commission payouts. When your Personal PV (earned from your personal purchases) and Group PV (earned from your downlines' purchases) reach specific thresholds, you become eligible to receive commissions. PV accumulation is essential for commission eligibility and reflects both personal and group activity within the Atomy system.​

The Canada Revenue Agency (CRA) does not require a T4A slip if the total commission earned in a calendar year is less than $500.
If your total commission in a calendar year is less than $500, a T4A Statement will not be provided. If you wish to file for income tax, it will be your responsibility to do so.​

No, it is not allowed to return individual products included in the set separately.
For instance, if you order a set such as the Evening Care 4 Set, you won't be able to return only a single product from the set, such as the Deep Cleanser. Instead, you will need to return the entire set, which includes all 4 products.​

The recommended intake of Atomy 100% Pure Spirulina is 1 capsule at a time, twice a day.​

The recommended intake of Atomy Alaska E-Omega 3 is 2 capsules per day, taken with water after a meal.​

La dose recommandée d' Atomy Probiotics 10+ est de 1 capsule par jour. Elle peut être prise telle quelle ou mélangée à de l'eau ou à d'autres boissons, selon vos préférences.

The recommended intake of Atomy Hongsamdan is 1 sachet per day.​

The recommended intake of HemoHIM is 2 sachets per day, although this may vary according to individual needs and circumstances.

No, you and your partner share one Atomy membership.​

No, you can only have one Atomy membership. If you are married, you and your partner share one Atomy membership.​

No, there are NO registration fees, website usage fees, annual fees, or monthly quotas required to become an Atomy member. Membership is completely free from the outset and remains so.
Remember, maintaining your membership is simple: just make at least one purchase within a year!​

Please feel free to reach out to Atomy Canada Customer Support Centre via email at atomy_ca@atomypark.com.
Our friendly Customer Support agents will guide you through every step of the registration process!​

To become an Atomy Canada member, you can register on the Atomy Canada website by clicking on "Join Us" and following the instructions provided. 
You will need the sponsor's membership ID and guest password to complete the registration process.
If you do not have the sponsor's membership ID and guest password, please contact Atomy Canada Customer Support Centre via email at atomy_ca@atomypark.com.
We will assist you in the registration process!​

Atomy Canada offers an upgraded membership level known as Absolute Membership. This membership tier is available to any resident of Canada who initially registers as a regular customer (regular member).
Upon registration, Canadian citizens or Permanent residents of Canada have the opportunity to upgrade their membership to Absolute Membership.

To successfully upgrade to Absolute Membership and qualify for commissions, members must upload the following required documents on the Atomy Canada website:
1. SIN Document: This can include a SIN letter, recent T4, or any other official document containing your Social Insurance Number.
2. Government Issued Photo ID: A photocopy of a valid passport, driver's license, or any other government-issued photo ID.
3. Personal Checking Bank Document: This could be a Direct Deposit Form or a Void Cheque, providing proof of your personal checking bank account.

It's important to ensure that all required documents display your legal name and match the name in your Atomy profile for a successful upgrade to Absolute Membership.

To become a member of Atomy Canada, you must meet the following conditions:
1. Must be 18 years old or older
2. Any resident of Canada**
** Canadian Citizen & Permanent Residents are eligible to upgrade to the Absolute membership & can claim commission

All members have a 30-day window to recover their membership from the expiration date.
To begin the membership recovery process, please complete the Membership Recovery Form and submit it to us via registered email. Please note that for verification purposes, a Government Photo ID is required. If the member is an Absolute membership, a SIN document is also required.
If you would like to re-activate your membership, please fill out the 'Membership Recovery Form (Consumber Membership or Absolute Membership)' form completely (LINK BELOW) and inform Atomy Canada Customer Support Centre via email : atomy_ca@atomypark.com
Please remember: Once your membership is successfully recovered, it's essential to make a purchase within 24 hours.

At Atomy Canada, we offer an enhanced membership level called Absolute Membership, which is available exclusively to Canadian citizens or Permanent residents of Canada who initially register as Consumer Membership (regular members).
Here's how you can upgrade to Absolute Membership and qualify for commissions:
1. Visit the 'My Atomy' Page: To initiate the upgrade process, simply navigate to the 'My Atomy > Business Account' page on the Atomy Canada website.
2. Request Verification: To upgrade your account, you must click on "Request Verification" button inside Business Account page
3. Provide Required Documents: Eligible individuals must upload the following documents on the Atomy Canada website: your SIN Document, Government Photo ID, and Personal Checking Bank Document.
Note: Ensure that all required documents display your legal name and match the name in your Atomy profile for a successful upgrade to Absolute Membership.

Commission Payout Schedule: General commissions collected from the 1st to the 15th of the month will be paid on the 15th, while commissions collected between the 16th and the last day of the month will be paid on the last day of the month.

Our HQ Pick Up Service allows Atomy Canada members to conveniently collect their orders directly from our Vancouver Head Office in Burnaby, BC. Here's what you need to know:
1. Location: Exclusively available at our Atomy Canada Head Office in Burnaby, BC.
2. Eligibility: Open to all Atomy Canada Members.
3. Product Selection: Remember to choose HQ Pickup products only during checkout.
4. Preparation Fee: Orders under $120 will incur a $10 preparation fee.
5. Shipping Address: To ensure successful pickup, select the "HQ Pick-Up" option during checkout. **Orders with shipping addresses other than our "HQ Pick-Up" option may be subject to cancellation.
6. Pick-up Timing: Orders are typically available for pickup on the next business day.

At Atomy Canada, we provide multiple options for tracking your orders to ensure transparency and convenience:
1. Email Notification: Canada Post will send you an email notification once your parcel is dispatched and on its way to you.
2. Website Tracking: Simply visit the Atomy Canada website or use the Atomy Canada mobile app. Click on "Order / Shipping" in the Shopping Mall page.
Additionally, once your order is processed and ready for shipment, you will also receive a tracking email notification.

If you are not satisfied with Atomy Canada products for any reason, you may return them within 30 days of purchase. Here are the steps for product returns:
Product Returning Policy:
- Submit a return request within 30 days of purchase. Link for Product Return Form: Click here
- Ensure products are in the same condition as when purchased, including the packaging.
- The customer is responsible for shipping charges for returns.
- Refund will be issued back to the original form of payment once the item is inspected.

Product Returning Steps:
1. Fill the Product Return Request form (Link below) and inform Atomy Canada Customer Support Centre at atomy_ca@atomypark.com
2. Once authorized, return the item(s) ensuring they meet the return policy criteria.
3. Refund will be issued back to the original form of payment once the item is inspected.

Link for Product Return Form: Click here

To update your profile information, simply navigate to the "My Atomy > Personal Account" tab. ​ Please note that some information can be changed and some cannot be changed.
1. Can be modified : Address, Bank information, Password, Phone number, Email address
2. Can NOT be modified: Name, Date of Birth, SIN #
NOTE: Please ensure all information is correct during the first time registration for the future commission payout.